Refund policy

Returns

We have a 14-day return policy. For eligible online purchases, you have 14 days after receiving your order to tell us that you wish to return it. Once you have notified us, you have a further 14 days to send the item back.

Items should be returned in their original condition, with any tags and packaging where reasonably possible. You may inspect an item in the same way you would in a shop. We may make a deduction from your refund if the item has been handled beyond what is necessary to inspect it and its value has been reduced.

To start a return, please contact us at sales@cheervibes.co.uk before sending anything back so we can provide the return instructions.

Return address
78 The Drive
Horley
Surrey
RH6 7NH

For change-of-mind returns, the customer is responsible for the cost of return postage. We recommend obtaining proof of postage.

If an item is faulty, damaged, not as described, or you receive the wrong item, please contact us as soon as possible. Where applicable, Cheer Vibes will cover the reasonable cost of returning the item.

Exceptions / non-returnable items

Certain items are excluded from change-of-mind returns where permitted by law. These include personalised or custom-made items and sealed goods which cannot be returned for health or hygiene reasons once the seal has been opened.

For hygiene reasons, pierced jewellery such as earrings cannot be returned once the hygiene seal or protective packaging has been opened or removed.

Personalised or custom-made jewellery cannot normally be returned for change of mind.

Gift cards are non-refundable except where required by law.

Sale items

Sale items have the same statutory consumer rights as full-price items. Where the usual online cancellation right applies, eligible sale items can be returned in accordance with this policy.

Exchanges

We do not currently offer direct exchanges. The quickest way to receive another item is to return the original item and place a new order once your return has been accepted.

Refunds

We will let you know when we have received and inspected your return.

Where a refund is due following a valid cancellation, we will refund the amount paid for the returned goods and the cost of our standard delivery option, if applicable. If you selected a more expensive delivery service, the additional delivery cost is not refundable.

Refunds will be made to your original payment method within 14 days of us receiving the returned goods. Your bank or card provider may take additional time to show the refund in your account.

Nothing in this policy affects your statutory rights.