π Delivery π
Thank you for shopping with Cheer Vibes! We canβt wait for your order to arrive.
UK Delivery
We send UK orders using Royal Mail Tracked 24 or Royal Mail Tracked 48.
Please note that Royal Mail delivery timeframes are delivery aims and are not guaranteed. Delivery may occasionally take longer during busy periods or due to circumstances outside our control.
Dispatch Times
We aim to dispatch orders within 1β2 working days, Monday to Friday.
Orders placed after 12pm will begin processing from the next working day.
Our business hours are Monday to Friday, 10amβ1pm. We are closed on weekends and UK Bank Holidays, so orders will not be processed or dispatched on these days.
Please note that personalised or made-to-order items may take longer to prepare and dispatch. Where applicable, additional processing information will be shown on the individual product page.
International Delivery
We also ship outside the UK. International delivery prices will be shown at checkout.
International orders may be subject to customs duties, taxes or import charges depending on the destination country. Any applicable charges are determined by the destination countryβs customs authorities and may be payable by the recipient.
Please be aware that international orders can occasionally experience additional delays while going through customs.
Tracking Your Order
Once your order has been dispatched, youβll receive your tracking details so you can follow your parcelβs journey.
For international orders, tracking information will be provided where available for the selected delivery service.
Delivery Delays
Occasionally, delivery delays can happen after your parcel has been dispatched. If your order is taking longer than expected, please get in touch with us and weβll be happy to help check the tracking and investigate where necessary.
Incorrect Delivery Address
Please check your delivery address carefully before placing your order.
If you notice a mistake, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Missing or Damaged Parcels
If your parcel has not arrived, or it arrives damaged, please contact us as soon as possible with your order number and weβll be happy to help.
If an item arrives damaged, we may ask you to provide photographs of the item and packaging so we can investigate the issue.
Need Help?
If you have any questions about your delivery, please contact us through our Contact Us page and weβll be happy to help. π