๐ Returns ๐
We hope you love your Cheer Vibes order, but if you change your mind, you may be able to return eligible items in line with the policy below.
Changed Your Mind?
For eligible online purchases, you have 14 days from the day your order is delivered to let us know that you wish to cancel and return your order.
Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.
Please contact us before sending your return so we can provide you with the correct return instructions.
Return Conditions
When returning an eligible item, please take reasonable care of it and, where possible, return it with:
- Its original packaging
- Any original tags
- Any accessories supplied with the item
Items should be packaged securely to help prevent damage while being returned.
You are entitled to inspect an item in the same way you reasonably could in a shop. However, we may make a deduction from your refund if the item has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition.
Jewellery & Pierced Items
For hygiene reasons, pierced jewellery such as earrings, or other hygiene-sensitive jewellery supplied in sealed protective packaging, cannot be returned for a change of mind once the hygiene seal or protective packaging has been opened or removed.
Personalised or customised jewellery cannot normally be returned simply because you have changed your mind.
Other eligible jewellery may be returned in accordance with our normal Returns Policy.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.
Personalised & Made-to-Order Items
Unfortunately, personalised, customised or made-to-order products cannot normally be returned simply because you have changed your mind.
This does not affect your rights if an item is faulty, damaged, incorrect or not as described.
Return Postage
If you are returning an eligible item because you have changed your mind, you are responsible for paying the cost of returning the item to us.
We strongly recommend using a tracked postal service and keeping your proof of postage until your return and refund have been completed.
Cheer Vibes cannot normally accept responsibility for a return parcel that is lost before it reaches us.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can advise you about the appropriate return arrangements.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and details of the problem.
We may ask you to provide photographs of the item, packaging and any damage so we can investigate the issue.
Please do not return a faulty, damaged or incorrect item before contacting us unless we have asked you to do so.
Your statutory rights are not affected by this Returns Policy.
Refunds
Once your return has been received, weโll check it and process any refund due.
Approved refunds will be returned to your original payment method.
For qualifying cancellations, refunds will be made within the applicable statutory timeframe.
Where applicable, we will also refund the cost of our standard delivery option. If you chose a more expensive or upgraded delivery service, any additional delivery cost above our standard delivery charge may not be refunded.
Please allow additional time after we issue your refund for your bank or payment provider to show the funds in your account.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, colour or style, please return the eligible item in accordance with this policy and place a new order for the item you would like.
Returning an Item
Please contact us before sending any return so we can provide you with the correct return instructions.
Do not send a return without contacting us first, as this may delay your refund.
Please make sure your return includes your order number so we can identify your order when it arrives.
Need Help?
If you have any questions about a return, please contact us through our Contact Us page and include your order number. Weโll be happy to help. ๐